of jobs go to the first company that responds — and your average response time is almost 4 hours
Source: ServiceTitan, 2025–2026
A pipe bursts at 2 AM. The homeowner calls three plumbers. The one who answers gets the job. The other two never know.
Plumbing and electrical businesses miss 27–28% of inbound calls during normal hours — and worse during emergencies. One company got 83 emergency calls in 6 hours during a cold snap and could only respond to 15. The other 68 called someone else. At a $325 average ticket, that's $22,000 lost in one afternoon.